Property Management about us sitename

A Little About Us

Xenia Estates are a specialist Property Management Company with a nationwide portfolio ranging from residential, mixed use and Specialist Student Accommodation. Offering modern and innovative Property Service solutions, we are committed to providing excellent customer service and value our clients and their needs.

Our services cover a range of clients including Freeholders, Developers, Residential Management Companies and Right To Manage leaseholder groups, with a full spectrum of services available across Residential Block Management including specialist student buy-to-let properties and the private rented sector (PRS).

Accreditations

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Royal Institution of Chartered Surveyors (RICS)

The Property Ombudsman (TPOS)

Institute of Residential Property Management (IRPM)

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Our Team

Our experienced and qualified Property Professionals are committed to providing the highest of standard to our clients worldwide.

Our team is fully committed to responding to a wide variety queries from residents in an appropriate and timely manner whilst ensuring any maintenance required is managed using a comprehensive selection of third-party contractors and Xenia employed facilities staff on site.

Paul Wright

Director

Currently, as Director of Xenia Estates, Gemma is ultimately responsible for the overall operation but remains dedicated to promoting the brand and business growth, alongside business improvement and focus on Company Culture. Gemma is dedicated to enhancing the Company’s service offering for all parties who are impacted by Xenia Estates’ management and improving the customer experience. Known for her commitment to excellence and her advocacy for wellbeing and positivity, Gemma continuously aims to elevate standards within the industry, not losing sight of the direct influence Xenia Estates has on people’s homes.

Gemma Latham

Director

Nicola Murray, Director at Xenia Estates, brings over 16 years’ experience in property and facilities management. She began her career in the medical industry, where she developed a strong foundation in managing facilities with stringent compliance and safety standards. Transitioning from medical to commercial properties, Nicola honed her skills in overseeing large-scale operations, ensuring adherence to industry regulations, and maintaining high standards of safety, service and quality.In her current role at Xenia Estates, Nicola specialises in residential property management and mobilisation, her chosen field for the last 10 years. Her expertise lies in ensuring compliance, upholding rigorous standards, and prioritising health and safety in all aspects of property management. Nicola has a particular interest in operational efficiencies and contractor management.

Nicola Murray

Director

Zoe Agnew

Contract & Project Manager

Benedict has close to 10 Years Property Compliance Experience within the Residential Sector. This spans across all of the “Big 6 Areas – Asbestos, Electrical, Gas, Fire, Lifts & Water Safety”.
His role focuses heavily around upholding tenant safety across our entire portfolio. Whether this is delivered through in-depth audits, project planning or contract management, setting a high standard and maintaining this is critical.

Benedict Lane

Head of Compliance & Risk

Michelle Cliffe

Head of Estates

Louis Babington

Senior Estates Manager

Rodolfo Pettinato

Estates Manager

Shabnam Shahid

Estates Manager

Angeliki Georga

Estates Assistant

Lewis Bailey

Estates Assistant

Zaria Dill-Spence

Estates Assistant

Matthew Law

Estates Assistant

Heather Redmond

Compliance Assistant

Emily Francis

Compliance Assistant

Lee Lelant

Facilities Manager

Janine McCauley

Head of Finance

Toni Rogers

Transactional Finance Manager

Ryan Williams

Assistant Management Accountant

Quiana Lowe

Transactional Accounts

Lauren's background is Credit Control with over 10 years of experience in B2B and consumers from the UK to North America. Her current role includes collecting ground rent and service charge for residential and student buildings.

Lauren Collins

Credit Controller

Mia Wright

Credit Controller

Dorota Maciasz

Account Assistant

Jen’s main responsibility within the Marketing Team at Xenia is to oversee all day to day communications and promotional activity. Alongside the Marketing Team, Jen ensures all activity is carried out to the highest standard and with the utmost efficiency.

Jennifer Brown

Head of Sales & Marketing

Since joining Xenia 7 years ago, Rhiannon has developed her knowledge of Marketing within the property sector. No two days are ever the same for Rhiannon as she is involved in all aspects of online and offline Marketing channels.

Rhiannon Mills

Assistant Marketing Manager

Rachel has worked with Xenia Estates for around 7 years, having completed her degree in Graphic Design at Manchester School of Art. Rachel is responsible for putting together all graphical content across the company.

Rachel Feltham

Assistant Marketing Manager

Sophie has over 7 years' experience working in the digital marketing industry and is responsible at Xenia Estates for Search Engine Optimisation, creating paid social campaigns, reporting and working with PPC accounts in Google.

Sophie Walmsley

Digital Marketing Executive

Having worked for Xenia for 6 years, Katie is responsible for all HR across the company, including recruitment, onboarding new staff, supporting senior management and much more. Katie is CIPD Level 3 qualified in Human Resources and her background is mainly in onboarding new starters from overseas.

Katie Lewis

HR Manager

Xavier Sanchez-South

People & HR Assistant

I was delighted with my experience with Xenia , extremely helpful and professional throughout . Would highly recommend.

Google Review, 2023

Wanted to share my experience with Xenia, couldn’t be happier!

Professional start to finish and couldn’t be more helpful – Cannot recommend them enough!

Tommy & Adam deserve huge praise – absolute stars!

Google Review, 2023

We have been working with Xenia Estates for 9 months now and I am happy to say that all the staff have been responsive, courteous and extremely professional.

In particular, we have found the Property Managers we have worked with to be both knowledgeable and dedicated to the sites they are responsible for.

Google Review, 2023

Telephone assistance is excellent and also staff on site at Chronicle House (Student Property) – again, excellent.

Leaseholder for Student Property

Xenia Estates have always responded very quickly to any queries that I’ve had.

Leaseholder for Residential Property